Chevron to open Help Center to assist claims related to recent fire at Richmond plant

Chevron will open a help center in Richmond on Friday, August 10 to assist residents who want to file claims related to the incident which occurred at the refinery this week.

Help Center Location:
Nevin Community Center
598 Nevin Avenue
Richmond, CA

Hours of operation:
9:00 a.m. to 7:00 p.m., Monday through Friday
8:00 a.m. to Noon, Saturday

Live operators are also available 24 hours a day, seven days a week for those wishing to file a claim by phone. The number is 866-260-7881.

If you have already filed a claim by phone, you do not need to visit the Help Center.

We understand that individuals may be calling members of the community about making claims. These are not Chevron representatives; Chevron is not proactively contacting anyone regarding filing claims. There are only two ways a claim can be filed – by calling the above phone number or by visiting the help center located on Nevin Avenue.

The claims process has been set up through Crawford and Company, and we intend to compensate our neighbors for medical and property expenses incurred as a result of the incident.

Those who call the claim line will be asked a series of questions about their claim, which will then be routed to adjusters. Adjusters are attempting to respond to all claims within three days. Chevron will strive to pay appropriate and reasonable claims, including out-of-pocket medical and property-damage expenses.

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